Quick Answers

Quick Answers

Here’s everything we get asked the most, sorted and simplified to save you from having to add 'Email Eltee to find out XYZ' to your already-thesis-length to-do list.

If you haven't found the info you need here, don't hesitate to get in touch and we'll respond within 48 business hours (usually sooner!)

How Long Does Delivery Take?

We dispatch Express and Standard orders within 1–2 business days.

Then it’s over to the posties. Here’s what to expect:

STANDARD POST

NSW: 2–4 business days
Other AU States/ Territories: 3–6 business days
NZ: 4–7 business days
USA: 5–9 business days
Other International: 4–12 business days

EXPRESS POST

NSW: 1–3 business days
Other AU States/ Territories: 2–5 business days
NZ: Express available by request – email us to make it happen.

NEED A MORE SPECIFIC ETA?

Click here to check Australia Post’s delivery estimator.

How Much Does Delivery Cost?

Australia

FREE over $99
$10.95 Standard / $15.95 Express under $99
Want Express but you’ve scored free shipping? Upgrade it for $5.00

New Zealand

FREE over $129NZD
$14.95NZD Standard / $19.95NZD Express under that
Express upgrade from free: $5.00NZD

USA

FREE over $125USD
$9.95USD Standard if under $125

Everywhere Else

Flat rate $24.95AUD
Express available – flick us an email if you're keen!

All Things Tracking

Can I track my order?

Absolutely – that’s half the fun.

Once your order leaves our warehouse, you’ll get a tracking link via email from Australia Post.

My tracking says 'Left in a Safe Place' but it's not here

Start with a solid scout around the usual drop zones – porches, side gates, meter boxes, pot plants, etc.

Still missing? Let us know and we’ll lodge an enquiry.

Also: If you have the time and/or inclination, you can lodge one too, here – it often helps speed things up.

Do You Deliver Worldwide?

Yes, and we do a little happy dance every time we get an order from somewhere far-flung 🥳

We ship worldwide, with transparent flat rates and customs-friendly packaging.

What countries do we ship to? Anywhere that accepts mail. From Singapore to Spain to Saskatchewan – if you’ve got a post office (or some kind of when-you-live equivalent), we’ll find it!

Customs, Schmustoms

Most countries (including Australia) won’t charge duties or import fees on orders under $1000. We send every parcel with the correct customs information to help it clear without issues—but once it leaves our hands, we can’t take responsibility for any customs delays or charges that may be applied at the destination.

Any import duties, taxes, or handling fees are set by your local postal or customs authority and are the responsibility of the customer.

That said, if something does go sideways, we’ll always do our best to help sort it out.

We choose to ship with Australia Post (even though it costs us more than some other carriers) because they’ve consistently been the most reliable option for getting our orders delivered on time, intact, and trackable from end to end.

Can I Pick My Order Up?

Yes! If you're on the Central Coast, you can collect from our Erina warehouse:

📍 Unit 23, 166A The Entrance Rd, Erina NSW
🕙 Monday–Friday, 10am–2:30pm

How to organise pick up:

1. Order online using code PICKUPMACS to skip shipping fees

2. Email us: orders@elteesydney.com.au with subject line: Pick Up Required (Order #1234 < insert yours here)

Let us know when you’re coming and we’ll have it ready.

Can I Buy In-Store?

Not just yet! We’re an online-only operation (for now).

But don’t worry – orders ship fast, and delivery is free when you hit the minimum.

Other Delivery Info That Might Be Handy

Do you deliver to PO Boxes, Parcel Lockers and Schools?

Yes to all three!

Can I change my shipping address after ordering?

If your order hasn’t left the building, yes. And you can DIY, too. Just log in to your account using your email address (you'll be asked to set a password, and you're off!)

What happens if my parcel is returned to sender?

We’ll get in touch to confirm your address and resend it. Just note we'll charge for redelivery if the original address was entered incorrectly.

How Do I Return Something?

Sometimes things don’t fit, suit or feel quite right—and that’s okay. We get it.

Here’s how to return or exchange your Eltee order without the drama.

You can send it back as long as:

It’s in original condition (unworn + unwashed)
You’re within 30 days of receiving it
Underwear is returned in its original packaging
Hygiene stickers are still in place

Just head to our Returns & Exchanges page to start the process.

Once it’s back with us and all checks out, we’ll refund you within 1–2 business days. You’ll get an email to let you know it’s all done and dusted. 🫶

Heads up: Return shipping is on you, but if you're exchanging, we’ll cover the cost of sending your new item out.

What If I Want To Exchange?

If you're in Australia, that's no worries.

Want a different size, colour or style? Easy peasy. Same conditions as returns:

Original condition, unworn + unwashed
Returned within 30 days
Hygiene stickers still attached
Undies in original packaging

Kick things off via our Returns & Exchanges page. If there’s a price difference, the portal will sort that out (either refunding the extra or requesting payment).

Once we get your original item back, we’ll send your new one out quick sticks—and ping you with an email once it’s on its way. 💃🏼

🌍 Outside Australia?

While we don’t offer direct exchanges for international orders, you can still return for a refund and place a new order for what you need.

Here’s how it works:

Start at our Returns & Exchanges page
Follow the return instructions
Postage is at your expense
We’ll refund you within 2–3 business days of receiving it

Need help reordering? Just shout—we’re happy to help you find the right fit or style.

What If There’s a Fault?

We’ve got sky-high quality standards and an equally fussy production team—so faults are very rare. We’re talking “could count them on one hand each month (and might not need all our fingers)” rare.

But if something does slip through the cracks, we’ll make it right. Just email us with:

A quick description of the issue
A couple of clear photos
Your order number

From there, we’ll either send out a replacement or give you a full refund—whatever works best for you.

Can Girls Wear UnderSwim If They’re Getting In and Out of the Pool?

Yep—UnderSwim is designed to be worn in and out of the water. That includes training, warm-ups, poolside waiting, and everything in between.

That said, here are a few things to keep in mind:

Lighter flow days? No problem. She can wear UnderSwim comfortably the whole time she’s at the pool.
Heavier flow days? Use with care. Period flow usually pauses in the water, but it can kick back in fast once she’s out. If the gusset’s already full, that sudden post-swim surge can increase the risk of leaks.

Hot tip: If she’s bleeding heavily when putting them on, give the gusset a light spritz with water first. Just like a sponge, it works better damp than dry.

Post-swim? If she’ll be in the same pair long enough to dry out naturally, it’s best to change into a fresh one. Dried blood in the lining can stiffen the fabric and affect long-term performance.

TL;DR: UnderSwim’s great for pool sessions and everything around them—just be smart about heavy days and switch out of them if they’ve dried with flow inside.

Can You Wear UnderSwim Out of the Pool Like Normal Undies or for Dance?

Technically yes—but it’s not what they’re made for.

UnderSwim is built specifically for swimming, with a water-resistant outer layer that keeps pool water out and period flow in. That also means it’s not breathable like our other styles. So if she wears it outside the pool—especially for dance or sweaty activity—she's likely to get, well... a bit warm down there. 🥵

If you're after something for leotards, dance classes, or comp day, it's UnderDance for the win. It’s made from super-soft, breathable material that absorbs sweat and flow, with our signature second-skin fit and discreet waistband that can sit low on the hips or pulled high depending on the leotard cut.

Do Eltees Contain PFAs or Forever Chemicals?

Nope. Never.

All Eltee products are OEKO-TEX® 'Standard 100' Certified, meaning they’re independently tested and certified safe from PFAs, harmful substances, and other nasties.

They’re safe for your girl (and the planet).

Question

Answer

Got a Sponsorship or Charity Request?

Send the details to our partnerships email and someone from the team will review it and get back to you within a fortnight.

A quick heads-up:

We’d love to support everyone, but we prioritise clubs and organisations within our stockist network first.

If we’ve got extra allocation after that, we’ll offer it out to others where we can.

Do You Ever Run Sales?

When everyone’s shouting SALE, we just... don't.

We keep our pricing drama-free with what we call Goldilocks Pricing: not too high, not too low, just right. That means:

No surprise 48-hour flash sales
No “should I wait for a discount?” stress
No regret when you check back tomorrow and see it half price

We believe essentials—especially the ones tied to your girl’s health and wellbeing—should come with a price you can trust.

So we price fairly from the start and keep it that way. No gimmicks. No overproduction. No “Oops, we made too much” dumps.

Just cleverly designed, well-made periodwear that’s worth every cent.