Frequently Asked Questions

Sometimes things don’t fit, suit or feel quite right—and that’s okay. We get it.

Here’s how to return or exchange your Eltee order without the drama.

You can send it back as long as:

• It’s in original condition (unworn + unwashed)
• You’re within 30 days of receiving it
• Underwear is returned in its original packaging
• Hygiene stickers are still in place

Just head to our Returns & Exchanges page to start the process.

Once it’s back with us and all checks out, we’ll refund you within 1–2 business days. You’ll get an email to let you know it’s all done and dusted. 🫶

Heads up: Return shipping is on you, but if you're exchanging, we’ll cover the cost of sending your new item out.

If you're in Australia, that's no worries.

Want a different size, colour or style? Easy peasy. Same conditions as returns:

• Original condition, unworn + unwashed
• Returned within 30 days
• Hygiene stickers still attached
• Undies in original packaging

Kick things off via our Returns & Exchanges page. If there’s a price difference, the portal will sort that out (either refunding the extra or requesting payment).

Once we get your original item back, we’ll send your new one out quick sticks—and ping you with an email once it’s on its way. 💃🏼

🌍 Outside Australia?

While we don’t offer direct exchanges for international orders, you can still return for a refund and place a new order for what you need.

Here’s how it works:

• Start at our Returns & Exchanges page
• Follow the return instructions
• Postage is at your expense
• We’ll refund you within 2–3 business days of receiving it

Need help reordering? Just shout—we’re happy to help you find the right fit or style.

We’ve got sky-high quality standards and an equally fussy production team—so faults are very rare. We’re talking “could count them on one hand each month (and might not need all our fingers)” rare.

But if something does slip through the cracks, we’ll make it right. Just email us with:

• A quick description of the issue
• A couple of clear photos
• Your order number

From there, we’ll either send out a replacement or give you a full refund—whatever works best for you.

Yep—UnderSwim is designed to be worn in and out of the water. That includes training, warm-ups, poolside waiting, and everything in between.

That said, here are a few things to keep in mind:

• Lighter flow days? No problem. She can wear UnderSwim comfortably the whole time she’s at the pool.
• Heavier flow days? Use with care. Period flow usually pauses in the water, but it can kick back in fast once she’s out. If the gusset’s already full, that sudden post-swim surge can increase the risk of leaks.

Hot tip: If she’s bleeding heavily when putting them on, give the gusset a light spritz with water first. Just like a sponge, it works better damp than dry.

• Post-swim? If she’ll be in the same pair long enough to dry out naturally, it’s best to change into a fresh one. Dried blood in the lining can stiffen the fabric and affect long-term performance.

TL;DR: UnderSwim’s great for pool sessions and everything around them—just be smart about heavy days and switch out of them if they’ve dried with flow inside.

Technically yes—but it’s not what they’re made for.

UnderSwim is built specifically for swimming, with a water-resistant outer layer that keeps pool water out and period flow in. That also means it’s not breathable like our other styles. So if she wears it outside the pool—especially for dance or sweaty activity—she's likely to get, well... a bit warm down there. 🥵

If you're after something for leotards, dance classes, or comp day, it's UnderDance for the win. It’s made from super-soft, breathable material that absorbs sweat and flow, with our signature second-skin fit and discreet waistband that can sit low on the hips or pulled high depending on the leotard cut.

Nope. Never.

All Eltee products are OEKO-TEX® 'Standard 100' Certified, meaning they’re independently tested and certified safe from PFAs, harmful substances, and other nasties.

They’re safe for your girl (and the planet).

Send the details to our partnerships email and someone from the team will review it and get back to you within a fortnight.

A quick heads-up:

We’d love to support everyone, but we prioritise clubs and organisations within our stockist network first.

If we’ve got extra allocation after that, we’ll offer it out to others where we can.

When everyone’s shouting SALE, we just... don't.

We keep our pricing drama-free with what we call Goldilocks Pricing: not too high, not too low, just right. That means:

• No surprise 48-hour flash sales
• No “should I wait for a discount?” stress
• No regret when you check back tomorrow and see it half price

We believe essentials—especially the ones tied to your girl’s health and wellbeing—should come with a price you can trust.

So we price fairly from the start and keep it that way. No gimmicks. No overproduction. No “Oops, we made too much” dumps.

Just cleverly designed, well-made periodwear that’s worth every cent.