30 Days, Hassle Free

Have your five-digit order number handy — you’ll find it in the subject line of your order confirmation.

Return shipping is covered on your end.

Once your items land back at our warehouse, we process the refund to your original payment method within 2–3 business days.

If your girl needs a different size, style or colour, the fastest fix is to:
• Return the original items for a refund
• Place a fresh order for the ones you want

There are a few conditions, but not many

We accept returns on unworn, unwashed items with hygiene stickers intact and original packaging included, within 30 days of delivery.

You can try them on over undies with the sticker still in place to check fit first.

Pouches are unsealed, so do not tear.

Faults?

If anything’s not right - wrong item, faults, etc. - please use subject: ORDER ISSUE and email clear photos to orders@elteesydney.com.au. We’ll take it from there and get everything sorted quick smart.

If you need anything else, don’t hesitate to ask.

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